Aims

It is inevitable that a major construction scheme such as this will impact on the public and surrounding local communities but our objective will be to keep this to a minimum by:

• Developing relationships through good communication at all levels, led by our Public Liaison Officer,.
• Minimising disruption during the construction works by early planning, effective traffic management, regular liaison with the community and effective contingency planning.
• Ensuring that complaints and concerns receive prompt responses
• Showing commitment to the local community through local initiatives

Public Liaison Officer

The contractor’s dedicated Public Liaison Officer Andy Jenkins will be based full time at the site offices during the construction.

Tel no: 01873 831994

Email: Andy.Jenkins@bamuttall.co.uk

As one of the project’s prominent public faces, his role will be key to the success of public relations. He will be the central point of contact and main conduit for ensuring that the concerns and requirements of all interested parties are dealt with in a professional manner.

Contact with Site Team

A central venue within the site office will be established where residents can ‘drop-in’ for information and ‘post’ views or concerns they may have. We will provide information boards showing information and progress updates for the scheme.

Newsletters

Residents and businesses, who are in close proximity ( within 150m ) of the site works, will receive a bi-monthly letter/leaflet. These will inform them in advance of any new areas of construction, or if significant changes are about to be made. Details will include traffic management, access arrangements, working hours, noise issues etc.

School Visits

Our Public Liaison Officer Andy Jenkins will offer workshops to local schools to encourage their interest in the project and to promote a sense of ownership. These will also be used to raise awareness of the dangers of construction sites.

Considerate Constructors Scheme

The site has been registered under the Considerate Constructors Scheme. The associated Code of Practice will be publicly displayed and all site personnel will be informed of their duties and obligations in being a “considerate” constructor and developing good relations with the public.

Complaints Register

Any concern, however small, that is raised by members of the public will be entered into a Complaints Register that will be kept by the Public Liaison Officer in the site offices. Complainants will always be encouraged to provide their contact details so that they may receive a considered response. Andy Jenkins will be notified of the concern/complaint, and if possible, will give an immediate acknowledgement and advise how he intends to deal with it. Once he has investigated and resolved the matter, he will close it out with the person concerned, confirm this in writing and make an appropriate entry in the Complaints Register.

Local Authority Liaison Meetings

Quarterly meetings will be held with representatives from Monmouthshire County Council, Brecon Beacons National Park, local councillors and community councillors. These meetings will be to keep representatives informed about the progress of the scheme and to provide a forum for discussion of local concerns.

Contract Web Site

A dedicated web site will be operational mid July which will be updated on a monthly basis to keep local residents informed.

www.a465dualling1.co.uk